Refund & Return Policy
Last Updated: December 1, 2025
Thank you for supporting Jesi Mango Design™. We take pride in the quality of our products and the care taken to fulfill each order. Please review our policy below for details on returns, refunds, and order guidelines.
1. Order Processing & Cancellations
Some products on our website are made-to-order or fulfilled through third-party production partners.
Because of this, orders cannot be canceled or changed once they have been placed, as production begins automatically.
Please verify all order details—including size, design, and shipping address—before completing your purchase.
2. Returns & Refund Eligibility
We accept returns or offer replacements only in the case of:
Damaged items
Incorrect items received
Defective products
To be eligible, you must contact us within 7 days of delivery with:
Order number
Description of issue
Photo(s) of the item and packaging
Requests received after 7 days or without required documentation may not be approved.
3. Non-Returnable & Final Sale Items
The following items are final sale and not eligible for return or refund unless defective:
Digital downloads or digital artwork
Custom or personalized products
Items fulfilled through third-party production partners
Gift cards
4. Processing Refunds or Replacements
If your request is approved, we will issue:
A replacement at no cost or
A refund to the original payment method
Refunds may take 3–10 business days depending on your bank or payment provider.
Returned items must be unused and in original packaging when applicable.
5. Shipping & Delivery Issues
We are not responsible for delays caused by shipping carriers, customs, or incorrect address entry.
If a package is returned due to an incorrect address, additional shipping charges may apply.
Lost or stolen package claims may require carrier investigation before resolution.
6. Third-Party Fulfillment
Some products are printed, produced, or shipped by verified third-party partners. In such cases:
Production and shipping timelines may vary
Replacement approvals may require partner verification
Refunds cannot be issued for delays outside our control
7. How to Contact Us
If you need assistance with an order, please contact us at:
Email: [email protected]
Please include photos and order details for faster review.
Website: www.jesimangodesign.com
Response time: 1–3 business days